Shipping Information Updates

Delay Shipping in Australia

The ongoing flooding has caused a severe effect on shipping in Sydney and Newcastle. While Capricorn Coast and Geelong are facing significant delays with 3-7 more days to arrive.

We appreciate your patience as we are closely following up with carriers to minimize the delay. Please stay safe and allow some time for your package to arrive.

🇺🇸Happy Fourth of July! 🇺🇸

[Updated] Service Impacted by U.S. Winter Storm:

Late winter storm is spreading snow and ice in parts of Wyoming, Oregon, Idaho, Montana and Eastern Washington. The storm has created inaccessibility to certain location and slippery road conditions. Widespread blowing snow could significantly reduce visibility and cause extensive tree damage.

Thus, delivery services across the listed regions have been impacted by severe weather. Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as possible. Please stay tuned for the latest information on service. Thank you for your kind understanding and please stay safe.

Service Impacted by U.S. Winter Storm Oaklee:

Winter Storm Oaklee is spreading snow and ice from the Southern Plains to the Midwest and Northeast, such as California, Arizona, Minnesota, Texas, Ohio, Oklahoma, Alaska and Michigan. The storm will finish up its journey by delivering heavy snow and ice to the Northeast, New York. The storm has created potentially hazardous operating conditions, and icing could knock out power and cause tree damage.

Delivery services across the listed regions have been impacted by severe weather and some roads have been blocked because of snow and ice. We appreciate your patience as we implement contingency plans to minimize delays and provide the best service possible. Please stay safe and allow some time for your package to arrive.

Service Impacted by U.S. Winter Storm:
Delivery services across the Midwest, and parts of the South and Northeast, have been impacted by severe weather and some roads have been impassable because of snow and ice. Although your location may not be impacted by adverse weather, the movement of packages in the network may be delayed by conditions in other areas.

Rest assured that Postal employees make every reasonable effort to deliver mail in many difficult weather conditions and in this case, they will reattempt delivery when access becomes safe.
Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as possible.

Besides, to ensure delivery of your package and avoid uneven surfaces, wet pavement as much of the region continues to dig out from this week’s winter storm, it is advised to clear snow and ice from sidewalks, stairs and mailboxes. 

Check back here where the latest information on service delays will be posted. Thank you for your kind understanding and please stay safe.

[Closed Jan 03-2022] Order Tracking Reminder

Due to Holiday’s shipping high volume, your package might be picked up by USPS’s shipping partner. Besides, as Christmas and New Year are coming near, shipping carriers are experiencing an overload in their system, therefore, even though your order is on the way to you, kindly allow 5 – 7 days for the carrier to scan the package and update the details onto their system.

Rest assured that you will receive a notification email with a tracking link and you can follow your order all the way home! 

Wish you a very Merry Christmas and a prosperous New Year.

[Closed Dec 10-2021] Christmas is just around the corner!

Kindly check our recommended time chart below for orders that have the best chance of arriving by Christmas:

• Please be informed that during the peak season, the carriers may take a few more business days to upload your shipment information onto the tracking site.

[Closed Sep 20] Service Impacted by Weather Hazards in the U.S.:

Delivery to the listed regions may experience a delay due to Tropical Storm Ida and Wildfires. Please stay safe and allow some time for your package to arrive. We will be closely following up on your order status with you and keeping you informed on further updates.

1. Tropical Storm Ida: The South Central to Northeastern part of the U.S..
2. Wildfires: Areas of California, Oregon and Washington.

Besides, rest assured that as soon as your order is shipped, we will notify you of a tracking number via email so you can easily track its whereabouts.

[Closed Oct 17] For Orders to Australia:

Due to the complicated and unpredictable developments of the COVID-19 pandemic, lockdowns and stay-at-home orders have been extended as a strategy to beat down a spread of the delta-variant, therefore, orders to Australia may face some delays during this period.

However, it is assured that you will automatically receive a tracking number as soon as your order is shipped. Also, we will properly keep you posted via email and on the news board.

For International Orders:

Import duties and taxes for shipments may be due upon arrival in the destination country by the receiver. Shipments can be held up in customs to check that the contents of the package and the value of the goods were declared accurately.

In general, customers are responsible for paying the additional costs such as duties, taxes, and customs clearance fees.

It depends on the destination country that the receiver would receive an announcement via letter, email, call from Customs or courier services. The payment value depends on the total value of the package and varies by country.